Category: Ottawa

Posts about Canada’s capital city, and the experience of living there

Praise for Teksavvy tech support

For the last few months, my internet connection has been maddeningly unreliable. Oftentimes, it has trouble with basic tasks like loading text-based websites or accessing email. The only mechanism I have found for improving matters was to power down my DSL router, wait a few minutes, and then turn it back on. That made things better for a little while, but it soon got patchy again. TekSavvy is my internet service provider.

Non-geeks may want to skip the next section.

Technical details

A couple of weeks ago, I spoke with a TekSavvy customer support guy named Peter who helped me break down the problem. Replacing the phone cord between the modem and the wall did nothing. The problem could be the modem, the wiring in my house, or the wiring outside. To know, I would need to test the connection at the demarcation point between the Bell network (which TekSavvy leases) and my apartment’s own wiring. To isolate a modem problem, I would also need to test it with another modem.

Today, I cycled way up Bank Street to the Home Depot beyond Billings Bridge. Despite not having a driver’s license, I convinced the manager there to rent me a 50′ extension cord for 24 hours.

My one complaint about tonight is how long it took to talk to a TekSavvy tech person. I called their customer service line at about 10pm and was told someone would call be back ‘shortly.’ Forty-five minutes later, I called again and was told they had no record of me calling before. I waited some more. Then, at 12:30am, I called their customer support person and told them I had been told two and a half hours before that someone would call me shortly. At that point, the customer service person put me directly through to Todd in tech support.

He was extremely helpful. Out in the rain with my headlamp, modem, multi-tool, and extension cord, I plugged my modem directly into the demarcation point. From there, it synced properly and at the right speed. My heart sank a bit. That meant the problem was with my wiring: Bell would not fix it for free and, in the worst case, it would be necessary to rip out from the walls. I started thinking about switching to a cable modem.

Todd then explained to me that the problem could just be corrosion. The inside of the box at the demarcation point had fine black powder covering every horizontal surface. The male portion of the telephone connector inside was also brown and gunky. After scraping through the gunk on the male portion of the connector, I closed up the box and moved my modem back inside. Now, according to TekSavvy’s diagnostic, it is syncing much better.

The next step is to do a more serious reworking of that demarcation box. Ideally, I should clip the copper wires inside, strip the ends, and wrap those around the connectors. Then, I should cover them with some sort of waterproof, oxygen-excluding gunk (Vaseline?) and seal up the whole box better than it was before. That might allow decent, reliable internet access without the need to tear wires out of my walls. Another possibility for improvement is replacing the telephone jack inside.

Conclusions

All told, I am very pleased with the service from TekSavvy. After all, the wiring in the old house where I live is not their responsibility. Rather than make me pay for some Bell person to come out, test at the demarcation point, and throw up his hands saying that the problem is my wiring, they helped me isolate the problem, and then suggested practical steps for improving the situation and hopefully eventually resolving it.

I called their customer service person one more time and asked her to make a note in the tech guy’s file that he had really helped me out and I appreciated it.

One thing about all this is a bit funny. While it is easy to think of the internet as some ethereal thing that empowers human communication like nothing before it, it is also possible for a gunky little connector inside a sooty grey plastic box to interrupt it, causing months of agitation for a person like myself.

Fair Vote Canada conference

In Canada, our First Past the Post voting system strongly favours the most popular parties and those (like the Bloc) that have concentrated regional appeal. Parties with a good chunk of popular support, but for which it is not concentrated in particular ridings, are excluded from Parliament.

Many proposals have been brought forward to address that issue. For those interested in the topic and living in Ottawa, this Saturday’s Fair Vote Canada 2010 Annual Meeting and Conference may be of interest. It is happening on campus at the University of Ottawa, between 8:30am and 5:00pm. Registration is $35, or $10 for students.

Hybrid freezers

The arrival of spring in Ottawa is generally accompanied, for at least a span of time, by violent shifts in temperature. It may be over 10˚C one day, then -10˚C a couple of days later. This is one reason why Ottawa has such broken-up roads and such a constant task of road reconstruction – water gets into cracks on warm days, then freezes and forces them open wider.

One thing this time of year demonstrates is the relatively high certainty that temperatures will stay below freezing for a good span of the year – a situation shared with many other settlements around the world. That reality makes me wonder about the wisdom of having a freezer in my poorly insulated kitchen, using electricity to run compressors and keep the things inside frozen. It seems like it should be fairly practical in places like this to have an outlet to the outside air, similar to those used by driers. The outlet would have a couple of well-insulated doors, one at the entrance to the freezer and one on the outside wall. When temperatures outside were below 0˚C, the freezer would open the doors (when necessary) to keep the contents at the desired temperature. During the summer months, the duct could be disconnected, and a couple of even more well-insulated caps could be put in the freezer wall and outer wall.

A slightly fancier system would not just allow outside air directly into the freezer, but would have sealed loops for outside and inside air that only allow temperature to be passed from one to the other (as with a heat exchanger). That would avoid potential problems with introducing excessive moisture, pollution, etc. Also, and risk of small animals getting inside.

Such an approach would not only be useful for people in my situation. First Nations groups in the Arctic have long relied upon freezing cold winters to preserve meat. Rising uncertainty about whether such frozen caches will actually remain frozen throughout the winter threatens to spoil food. Surely, in such situations, it would make more sense to build insulated shelters that usually rely upon ambient cold to keep food from spoiling, employing an electrical cooling system only when outside temperatures required it.

Complaints about ties and bad pockets

Perhaps more slowly than might have been expected, I am making the transition from almost exclusively owning comfortable, functional clothing of the sort that works well for climbing mountains to owning an increasing proportion of the kind of clothes I once owned in singular sets for the occasional wedding, funeral, or high table dinner.

I can’t say I object to the difference between wearing decent dress shoes and wearing $100 shoes I originally bought for a minimum wage position at Staples. Nor, living in Ottawa, can I deny the utility of long woolen coats for much of the year. I must, however, object to two intolerable aspects of formal clothing.

Impractical pockets

Firstly, I object to the pockets. There are too few of them, they are lacking in volume and ability to carry objects unobtrusively, and they are almost always too easy to lose things out of. In an ideal world, I should be able to carry all my day-to-day gear in the pockets of my jacket and trousers: keys, wallet, change, phone, iPod, headphones, point and shoot camera, liner gloves, earplugs (I like reading in silence), bus/security pass, miniature tripod, etc. In this ideal world, all of these things would also be in deep, zippered pockets that do not bulge horribly, when burdened with such necessary objects.

I have never found these desires to be satisfied by formal clothes. Keys seem absurdly capable of sawing through the pockets of dress trousers, leading to the loss of coins, phones, and other things. Jacket pockets are too few in number and too open and horizontal to be trusted. This is especially true when carrying electronic devices.

The silken noose

The other aspect of formal clothing to which I must object most forcefully is neckties. There are a number of reasons why Nassim Nicholas Taleb is a man worth taking seriously, and his hatred of neckties seems to me to be among the most convincing. The things serve no practical purpose whatsoever. Even worse, they inescapably cause frustration, annoyance, and discomfort – not least by obstructing both breathing and circulation.

I am truly glad to have been able to go many months now without wearing one, and devoutly wish to eventually find myself employed in such a place and manner that I will need to wear them only for funerals.

All the above being said, and in keeping with my earlier appeal for quality durable goods, those men who find themselves obliged to wear formal clothes often should subscribe to the blog Put This On, which is a good source of information and advice for those who have never been personally educated in such things.

Chaudiere Bridge and Domtar Mill

For two years, the Chaudiere Bridge and Domtar Mill were between home and work for me. Indeed, throughout Ottawa’s long winter bus strike (and much of the time in nicer months), I would walk through both most days of the week. The mill is mostly shut down now, though part of it has been converted into a run-of-river hydroelectric station.

While there are still security personnel and vehicles around, most of the mill seems to be shut down and locked up. The area is full of fences, locks, and barbed wire.

I love how malicious this lightning creature looks, striking down the small boy. It is certainly an effective warning sign.

High-pressure steam pipes run all around the complex. At regular intervals there are pressure release systems that vent steam every few seconds.

Both upstream and downstream, there are signs and barriers to warn boaters about the dam.

For several months last year, the Chaudiere Bridge was either closed or taking restricted traffic, because of concerns about its structural stability. Ottawa’s freeze-thaw cycles are brutal on infrastructure, especially roads and bridges.

I have always found bridges to be especially elegant and compelling structures. It has something to do with the mathematics of them, as well as the way in which they serve as an interface between human desires and the natural environments in which people live.

These green struts extend around the bridge, mostly supporting thick steam pipes that run between different parts of the mill.

Most of the metal in the area is corroded to one extent or another. Part of that must be the result of constant exposure to the salt used by the city to keep the roads and sidewalks relatively clear of ice in the winters.

Even on a Sunday evening, the bridge always has traffic. Walking to and from work may have contributed to my increasingly genuine hatred of automobiles. Single individuals, needlessly spilling greenhouse gases to propel themselves around in giant hulks of metal and glass, splashing and killing pedestrians and cyclists alike.

Even in the more remote accessible corners of the Domtar complex, you can see papers and personal effects behind windows. It is hard to tell whether these are active offices, or abandoned workspaces.

The complex is full of interesting structural details – power cables, girders, metal and concrete works built to constrain the flow of the river.

One of the taller Domtar buildings has been converted into an indoor climbing gym. As far as I can tell, this one has just been boarded up and abandoned.

On the eastern side of part of the complex, some sort of big recycling effort is underway. These girders may eventually find their way into something new.

The giant recycling bins themselves are corroded, with peeling paint and sharp edges.

Apparently, there were three previous Chaudiere bridges: 1827, 1845, and 1892.

Donate art for Haiti

Ottawa Centre Member of Parliament Paul Dewar is collecting art, which will be sold to raise money for victims of the earthquake in Haiti. Local artists who want to donate something should get in touch with his office (Dewarp1@parl.gc.ca). All donations must be confirmed by February 5th. Only one work per person will be accepted.

The art will be sold on Tuesday, February 9th at the Cube Gallery, on 7 Hamilton Street. It will be on display as of 11:00am, with a sale starting at 6:00pm and an auction at 8:00pm. Some light snacks will apparently be provided.

I will be donating one of the remaining prints from my Raw Sugar photo exhibition.

[Update: 10:43am] An error was corrected in the post above. The date listed is now correct.

[Update: 2:23pm] Readers in Toronto may be interested in attending the Haitian relief fundraiser my friend Tristan is organizing. It is on Saturday, February 6th at 8:00pm. $10 will get you a buffet vegan dinner and the chance to hear music from Tyler Shipley and several other musical acts.

Media from the anti-prorogation protests

Today’s Ottawa protest against the prorogation of Parliament drew fewer people than the Fill The Hill climate protest, though it enjoyed much nicer weather.

Here is a slideshow of all of my photos from today. Higher resolution versions are available on request.

One of the more entertaining parts of today’s rally was Trevor Strong‘s song “The Wild Proroguer.” This member of the Arrogant Worms modified a traditional song to include lyrics about Canada’s second prorogation in about a year. The MP3 is on his website; I uploaded a video of the performance on Parliament Hill to YouTube.

This might be the funniest sign I saw today. The owner will never need to make another one, regardless of how many protests or counter-protests they decide to attend.

Note: all this content is covered by a Creative Commons license. Feel free to use it for non-commercial purposes, with attribution.

[Update: 24 January 2010] Other Ottawa bloggers also attended the event: Zoom, Watawa Life, and Coyote.

CES Franks on democracy in Canada

CES Franks, of Queen’s University, has written an interesting essay describing the state of parliamentary democracy in Canada: “The Functioning of the Present-Day Canadian House of Commons: a paper prepared for the conference in honour of Peter Aucoin.” It focuses to a considerable extent on the reality of minority governments in Canada today, though also considers broader factors and long-term trends. For instance, the number of days per year in which Parliament is sitting has fallen by a third since the 1950s and the proportion of government bills eventually receiving Royal Assent has fallen from over 90% to just over 50%.

Franks also highlights the drift towards a bigger role for the provinces, with fewer national strategies and initiatives:

[M]y findings leave me with a sense of slight unease, and I am prepared to argue that the role of Parliament has diminished in recent decades and is continuing to diminish, to the detriment of good government in Canada. Further, much of the reason for this diminished role does not lie in the fact that we now have a Pizza Parliament with four parties and a likelihood of continuing minority parliaments. The causes lie elsewhere, and many are beyond the control of Parliament and government. They lie in fundamental changes in recent decades in the political economy of the Canadian Federation, in the increasing role of provincial governments as compared to the federal government, and in the unwillingness, rightly or wrongly, for better or worse, of recent federal governments to establish national programmes, policies, and national standards for the services Canadians expect from their governments.

In some ways, wider variation between the provinces doesn’t seem problematic. After all, there is nothing objectionable about populations with different perspectives being governed under differing rules, selected through democratic processes in which they participate. At the same time, there does seem to be reason for concern about the possible diminishing of the entity that is Canada. For one thing, there are major cross-cutting challenges that all provinces need to address, and it makes sense to do so in a cooperative way. For another, the temptations to make policy with only an eye turned towards the short-term consequences might be even greater for individual regions than they are for the confederation as a whole.

The full Word document is online, and linked from the Macleans website.

The Rebel XS and the 20D

Heron in Dow's Lake, Ottawa

Unfortunately, my year-old Canon Rebel XS suffered some kind of failure on Saturday: constantly reading ‘busy’ in the heads-up display and being unable to take photos. Henry’s is sending it back to Canon for repair, and estimate it will be away 4-6 weeks. Quite kindly, when they heard that I was planning to take photos for the Fill the Hill event, they lent me a 20D for the weekend.

The 20D is an older camera positioned at a higher level than the Rebel XS. It is larger and sturdier, and feels more substantial. It also feels more balanced with heavy lenses like my 70-200. Two things I really like about it are the shutter release sound (which seems a lot more pleasing and professional than the Rebel XS) and the intangible sense that this camera is always eager to take photos. Pressing the shutter feels like allowing it to follow through with a restrained urge. Part of that feeling may come from the absurdly fast burst shooting speed.

I do have some complaints about the 20D. Some of the controls are very confusing. For instance, the on-off switch has three positions. In one ‘on’ mode, you can use the rear control wheel for exposure correction, once you have half-depressed the shutter button. Nobody would ever guess that, and I spent a good 20 minutes trying to figure out how to undo the -1/3 correction I accidentally applied (I eventually got it back to 0 by switching from 1/3 stop increments to 1/2 stop). The screen is much smaller and less useful than the one on the Rebel XS, so it isn’t really all that useful for reviewing images in the field. Also, the processor is slower, meaning that photos take longer to download.

All told, I now have a better understanding of why people buy Canon’s $1000ish cameras, when their features are mostly the same as those in their $500ish cameras. The 20D certainly looks and feels more professional than the Rebel XS. That being said, I think I will stick with my plan of saving up and eventually buying a dSLR in the much more costly category of those with full-frame sensors.

P.S. With my Rebel XS away, it may be tough to produce nice photos of the day for the next month or so. I went out and took a heap of fall photos today, to try to see me through the dry spell. If I do end up going to a family reunion in Vermont in November, I will probably rent a dSLR (and maybe the 24-70 f/2.8L lens) for the duration.

P.P.S. One other lesson from all this is that megapixels really don’t matter. Which has more, the Rebel XS or the 20D? I don’t know, and it doesn’t matter in the slightest.

[Update: 14 November 2009] The Rebel XS came back from Canon with a new flaw introduced.

[Update: 14 June 2010] Recently, the electrical system on the Rebel XS failed again. Rather than get a replacement under the Henry’s service plan, I got credit towards a 5D Mark II.